Occupational Summary

The Admissions Specialist provides quality services and information related to processes in all areas of student and enrollment services including, residency determination, admissions, registration, new student orientation, and other related support/retention services. This position provides pro-active assistance and necessary follow-up to internal and external customers and serves as an accessible, credible official resource for information related to College policies and procedures.

Essential Duties & Responsibilities

• Provides a full range of student support services to current students and the general public by responding to inquiries and requests for information and assistance in person, online or by telephone
• Discusses the admissions process with prospective students, assisting in their navigation of the intake process
• Represents the College to all prospective students and assists with institutional recruitment and retention activities including but not limited to: college fairs, community events, weekly high school visits, etc.
• Nurtures positive, helpful relationships with prospective, interested, and new students by providing personalized support and guidance throughout the admissions and enrollment process
• Assists and empowers students to navigate on-campus and online student services processes which include, but are not limited to: admissions; assessment/testing; financial aid; graduation; registration; new student orientation and veteran’s services
• Ensures students have the proper documentation for residency determination and admissions; updates student academic records utilizing the College’s information system
• Coordinates with student services staff to ensure a smooth transition from applicant to student; meets and corresponds with students to address any enrollment concerns or issues
• Processes admissions applications
• Acts as a resource for students on College policies and procedures, ensuring students have an understanding of their rights and responsibilities
• Works collaboratively with student services personnel to continuously improve work flow and communication
• Assists campus life staff on New Student Orientation
• Monitors email accounts and maintains records of outreach to prospective students
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals

Minimum Qualifications

Bachelor's degree from a regionally accredited institution of higher learning.

Two (2) years' professional experience in direct customer service or relations.

Preferred:
Colleague experience.

Admissions experience at a college or university.

Experience within the North Carolina Community College System.

Bilingual English/Spanish.

Knowledge, Skills and Abilities

Knowledge

• Knowledge of community college admissions, programs of study and registration processes
• Knowledge of student development theory
• Knowledge of transfer requirements and articulation agreements
• Knowledge of college policies and procedures, academic requirements, campus resources, student life and support services
• Knowledge of customer service and customer relations principles

Skills

• Strong organizational, problem-solving and time management skills
• Interpersonal skills with proven ability to work in a team environment
• Intermediate skills in Microsoft Office

Abilities

• Ability to maintain a supportive, calm demeanor when dealing with challenging customer service issues
• Ability to work in an active, high volume work environment
• Ability to exercise sound judgment in making critical decisions
• Ability to communicate effectively in both oral and written form
• Establish and maintain effective working relationships with those contacted in the course of work
• Handle confidential information with absolute discretion
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels

The Admissions Specialist provides quality services and information related to processes in all areas of student and enrollment services including, residency determination, admissions, registration, new student orientation, and other related support/retention services. This position provides pro-active assistance and necessary follow-up to internal and external customers and serves as an accessible, credible official resource for information related to College policies and procedures. Essential Duties & Responsibilities Provides a full range of student support services to current students and the general public by responding to inquiries and requests for information and assistance in person, online or by telephone. Discusses the admissions process with prospective students, assisting in their navigation of the intake process. Represents the College to all prospective students and assists with institutional recruitment and retention activities including but not limited to: college fairs, community events, weekly high school visits, etc. Nurtures positive, helpful relationships with prospective, interested, and new students by providing personalized support and guidance throughout the admissions and enrollment process. Assists and empowers students to navigate on-campus and online student services processes which include, but are not limited to: admissions; assessment/testing; financial aid; graduation; registration; new student orientation and veteran’s services. Ensures students have the proper documentation for residency determination and admissions; updates student academic records utilizing the College’s information system. Coordinates with student services staff to ensure a smooth transition from applicant to student; meets and corresponds with students to address any enrollment concerns or issues. Processes admissions applications. Acts as a resource for students on College policies and procedures, ensuring students have an understanding of their rights and responsibilities. Works collaboratively with student services personnel to continuously improve work flow and communication. Assists campus life staff on New Student Orientation. Monitors email accounts and maintains records of outreach to prospective students. Participates in appropriate committees and task forces as assigned. Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals Minimum Qualifications Bachelor's degree from a regionally accredited institution of higher learning. Two (2) years' professional experience in direct customer service or relations. Preferred:Colleague experience. Admissions experience at a college or university. Experience within the North Carolina Community College System. Bilingual English/ Spanish. Knowledge, Skills and Abilities Knowledge Knowledge of community college admissions, programs of study and registration processes Knowledge of student development theory Knowledge of transfer requirements and articulation agreements Knowledge of college policies and procedures, academic requirements, campus resources, student life and support services Knowledge of customer service and customer relations principles Skills Strong organizational, problem-solving and time management skills Interpersonal skills with proven ability to work in a team environment Intermediate skills in Microsoft Office Abilities Ability to maintain a supportive, calm demeanor when dealing with challenging customer service issues Ability to work in an active, high volume work environment Ability to exercise sound judgment in making critical decisions Ability to communicate effectively in both oral and written form Establish and maintain effective working relationships with those contacted in the course of work Handle confidential information with absolute discretion Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels

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