BACHELOR’S DEGREE AND ONE YEAR OF EXPERIENCE RELATED TO THE AREA OF ASSIGNMENT; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

• Outstanding organization and project management skills with the ability to prioritize multiple tasks and mange time efficiently.
• Creative problem-solving skills and the ability to innovate.
• Strong customer service skills.
• Ability to effectively communicate information and ideas in written and verbal formats.
• Experience working with budgets, and the ability to forecast projected revenue, downfalls and expenses.
• Ability to effectively communicate information and ideas in written and verbal formats.
• Ability to establish credibility and confidence with stakeholders.
• Team player, with the confidence to take the lead and guide colleagues.
• Demonstrated effectiveness in working with internal constituents such as diverse student body, faculty, and staff, and external constituents such as alumni, volunteer boards, strategic partners, stakeholder groups and volunteers.
• Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks, and is flexible in changing conditions.

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

• Manage and execute all events held in the Alumni House.
• Approximately 700 events and meetings are held each year in the Alumni House.
• Effectively manage client relationships with expediency and high standards of customer service.
• Maintain positive relationships with all campus departments and internal/external vendors while successfully communicating all needs and services for the successful implementation of events.
• Understand and effectively communicate all event procedures and policies to clients and vendors.
• Cooperate and respond to alumni and campus partners in a timely manner.
• Skillfully and effectively communicate and adapt to a wide range of constituents and audiences.
• Understand broad range of markets in crafting skilled oral and written communications, as well as working knowledge of all available communication technologies available including email, websites, social networks and the UNCG on-line community.
• Understands Alumni House history and leads milestone celebrations.
• Manage and supervise Alumni House reception roles and student workers.

• Manage multifaceted programs, events and projects including strategic planning, development, implementation, and evaluation of various programs/events/ projects.
• Leads and facilitates staff, volunteers and campus partners, taking initiative in strategic planning around logistical support for signature alumni and university advancement events.
• Understand university policies and procedures and how those policies affect current and future programming.
• Possess in-depth understanding of the university’s academic and program environment so that all appropriate partners are engaged in relevant programming initiatives.
• Possess leadership and inter-relational skills that effectively include and engage in a variety of talent and department engagement necessary for collaboration and cross discipline participation.
• Cooperate and respond to fellow teammates, alumni and campus partners in a timely manner.
• Skillfully and effectively communicate and adapt to a wide range of constituents and audiences.
• Understand broad range of markets in crafting skilled oral and written communications, as well as a working knowledge of all available communication technologies available including email, websites, and social media.

• Monitor physical operations of the Alumni House and ensure that any needed repairs and maintenance are communicated to the proper departments.
• Ensure the Alumni House is compliant with all environmental safety standards.
• Coordinate needed work and repairs so that the day-to-day affairs of the House are not disrupted.
• Protect and steward the exterior, interior and furnishings of the Alumni House.
• Includes oversight of Alumni House vehicles.

• In partnership and collaboration with Alumni Relations and University Advancement staff, engage local alumni through effective stewardship, programming and projects.
• Effectively communicate goals and respond to constituent needs.
• Uphold the mission of the University and University Advancement while building life long relationships with key alumni.

• Effectively communicate Alumni Engagement and University programs and projects through written and oral methods.
• Collaborate and partner with Alumni Relations and University Advancement staff in delivering the most effective communications to alumni and students.
• Organize, assimilate, and analyze data to determine best marketing strategies, delivery options, and the most effective communication messaging for internal and external stakeholders.
• Demonstrated ability in these areas ensures the successful execution of alumni programs and events.

• Knowledge of program policies, procedures, technology, best practices and their theoretical bases.
• Ability to interpret and apply a variety of interrelated policies, procedures, and programs for clients and to address clients’ non-routine issues.
• Knowledge of new theories, trends, laws or precedents demonstrated by recommending and implementing improvements or necessary changes to policies, procedures and/or program(s).

• Ability to advise and collaborate with clients, program participants, and others to resolve difficult issues in assigned program area(s).
• Ability to identify trends. Ability to recognize the impact of policies, procedures, and laws.
• Ability to apply knowledge and understanding of program culture, issues, and work relationships to address situations.
• Ability to share knowledge and critical thinking process.
• Ability to promote the use of best practices to achieve mutually agreeable outcomes in the resolution of issues.
• Ability to determine and document a course of action to address complex, ambiguous or unique operational and/or programmatic issues in assigned area(s).

• Ability to administer and/or manage a program with established guidelines and standards in its entirety or to administer several components of a multi-faceted program.
• Ability to ensure program/project accountability.
• Ability to define scope, goals, tasks, deliverables, timelines, tools, and resources.
• Ability to assess the needs of the work unit or project.
• Ability to determine any gaps, and recommend changes in procedures, workflow and work assignments to improve efficiency and effectiveness in performance of individuals and the work unit as a whole.
• Ability to develop and monitor program/project databases, schedules and reports. Ability to ensure accuracy of data and compliance with program standards.
• Ability to perform professional program administrative duties, including technical decisions.
• Ability to collaborate in the development and completion of grants and contracts.
• Ability to administer pre- and post-award agreements.
• Ability to prepare related reports as required.

• Ability to maintain and enhance professional relationships to increase credibility for building support and reaching consensus when explaining and interpreting program policies and procedures within assigned area(s).
• Ability to convey sensitive information or decisions to clients.
• Ability to work toward mutual resolutions that are in the best interests of the organization and across organizational lines.
• Ability to promote and market assigned area{s) and persuade clients of the needs and beneficial outcomes of the program.
• Ability to plan and implement marketing strategies and functions.
• Ability to apply creativity to development of strategies and functions.
• Ability to take a lead in presentation of products and cultivation of donors.
• Ability to develop and conduct multiple training programs to meet organizational training needs.
• Ability to prepare teaching plans, and materials.
• Ability to identify objectives and provide instructions in a variety of training disciplines which include and encompass all levels of work.

• Ability to develop and manage a program/project plan. Ability to provide consultation on issues and requests from clients.
• Ability to consult with higher-level professionals to discuss alternative solutions.
• Ability to supervise staff.
• Ability to develop and implements short-term strategies consistent with program goals.

• Ability to analyze business operations and/or financial statements for overall program administration.
• Ability to develop initiatives to meet program/project needs and objectives.
• Ability to assess and resolve unprecedented problems that require research and review of policy and procedures for the program or assigned components.
• Ability to resolve problems or compliance issues, based on delegated authority