LIGHTHOUSE TECHNOLOGY SERVICES ServiceNow Technical Lead - 3601532 in Charlotte, NC

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- Remote Contract-to-Hire Opportunity -


Lighthouse Technology Services is partnering with our client to fill their ServiceNow Technical Lead position! This is an 6 month contract-to-hire opportunity and can be remote in the United States working east coast hours. This role will be a W2 employee of Lighthouse Technology Services.


What You'll Be Doing:


  • Lead the transition of ServiceNow applications from implementation to production, ensuring stability, scalability, and long-term sustainability
  • Take ownership of understanding, documenting, and rationalizing all existing ServiceNow implementations delivered by a third-party partner
  • Serve as the technical authority, identifying gaps, inefficiencies, and non-scalable workflow designs—and proactively driving corrective action
  • Partner closely with Product Management to translate business needs into clear, actionable ServiceNow solutions
  • Provide solution options (e.g., multiple approaches with tradeoffs) to support informed decision-making
  • Perform code reviews, QA oversight, and light hands-on development (~50% technical oversight / 50% leadership & stakeholder engagement)
  • Guide the transition from vendor-led delivery to internal ownership and support model
  • Act as the primary technical counterbalance to external partners, ensuring architectural integrity and best practices
  • Collaborate across teams to ensure ServiceNow workflows, integrations, and custom applications are aligned with enterprise needs
  • Mentor and develop junior talent (including interns), building internal ServiceNow capability and bench strength


What You’ll Need to Have:


  • Proven experience leading end-to-end ServiceNow implementations, including transition to production and support
  • Deep hands-on expertise with ServiceNow App Engine / Workflow Engine and custom application development
  • Strong ability to evaluate and challenge existing technical solutions, particularly workflows and platform design
  • Experience working alongside third-party vendors and the ability to hold them accountable to best practices and delivery standards
  • Demonstrated ability to translate business requirements into technical solutions within ServiceNow
  • Strong background in code review, QA processes, and platform governance
  • Ability to operate as a technical lead without heavy day-to-day coding, while still being capable of contributing when needed
  • Excellent communication skills, with the ability to engage assertively with stakeholders and partners
  • High level of integrity, especially in representing certifications and experience (all certifications must be active and verifiable)


Nice to Have:

  • Experience with AWS-based data platforms, including APIs, integrations, and data pipelines
  • Exposure to or interest in Master Data Management (MDM) and how it integrates with ServiceNow
  • Active ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) (must be current and verifiable)



Pay Range: $65-$70/hr


Questions about any of our jobs Email us atrecruiting@lhtservices.com


View all of our open jobs here:jobs.lhtservices.com


Remote Contract-to-Hire Opportunity - Lighthouse Technology Services is partnering with our client to fill their ServiceNow Technical Lead position! This is an 6 month contract-to-hire opportunity and can be remote in the United States working east coast hours. This role will be a W 2 employee of Lighthouse Technology Services. What You'll Be Doing: Lead the transition of ServiceNow applications from implementation to production, ensuring stability, scalability, and long-term sustainability Take ownership of understanding, documenting, and rationalizing all existing ServiceNow implementations delivered by a third-party partner Serve as the technical authority, identifying gaps, inefficiencies, and non-scalable workflow designs—and proactively driving corrective action Partner closely with Product Management to translate business needs into clear, actionable ServiceNow solutions Provide solution options (e.g., multiple approaches with tradeoffs) to support informed decision-making Perform code reviews, QA oversight, and light hands-on development (~50% technical oversight / 50% leadership & stakeholder engagement) Guide the transition from vendor-led delivery to internal ownership and support model Act as the primary technical counterbalance to external partners, ensuring architectural integrity and best practices Collaborate across teams to ensure ServiceNow workflows, integrations, and custom applications are aligned with enterprise needs Mentor and develop junior talent (including interns), building internal ServiceNow capability and bench strength What You’ll Need to Have: Proven experience leading end-to-end ServiceNow implementations, including transition to production and support Deep hands-on expertise with ServiceNow App Engine / Workflow Engine and custom application development Strong ability to evaluate and challenge existing technical solutions, particularly workflows and platform design Experience working alongside third-party vendors and the ability to hold them accountable to best practices and delivery standards Demonstrated ability to translate business requirements into technical solutions within ServiceNow Strong background in code review, QA processes, and platform governance Ability to operate as a technical lead without heavy day-to-day coding, while still being capable of contributing when needed Excellent communication skills, with the ability to engage assertively with stakeholders and partners High level of integrity, especially in representing certifications and experience (all certifications must be active and verifiable) Nice to Have: Experience with AWS-based data platforms, including APIs, integrations, and data pipelines Exposure to or interest in Master Data Management (MDM) and how it integrates with ServiceNow Active ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) (must be current and verifiable) Pay Range: $65-$70/hr. Questions about any of our jobs Email us at recruiting@lhtservices.com. View all of our open jobs here: jobs.lhtservices.com
search terms: Technical+Lead
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