Help Desk Analyst (NC)
Charlotte, NC
Updated: April 23
job summary: Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants& location: Charlotte, North Carolina job type: Contract salary: $17 - 20 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Looking for candidates with 1-2 years of technical support (preferably phone support) cand
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- Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants
- Candidate will be the answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue!
- With oversight, provides entry level production and non-production support of applications and databases for software.
- Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness.
- Executes technical procedures to resolve production & non-production issues.
- Evaluates systems and processes in an effort to resolves technical problems.
- Implements effective solutions for break/fix issues.
- Develops knowledge of enterprise Systems.
- Demonstrates understanding and knowledge of client needs, concerns and challenges.
- Updates production and non-production support documentation and adheres to ITIL practices.
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"1 year of Tecnical/IT Support, Helpdesk or desktop support\r\nIphone/Mac support, Active Direcory or Windows 11 experience is a plus"
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Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants location: Charlotte, North Carolina job type: Contract salary: $17 - 20 per hour work hours: 8 am to 5 pm education: Bachelors responsibilities: Looking for candidates with 1-2 years of technical support (preferably phone support) cand[ "Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants Candidate will be the answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue! With oversight, provides entry level production and non-production support of applications and databases for software. Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness. Executes technical procedures to resolve production & non-production issues. Evaluates systems and processes in an effort to resolves technical problems. Implements effective solutions for break/fix issues. Develops knowledge of enterprise Systems. Demonstrates understanding and knowledge of client needs, concerns and challenges. Updates production and non-production support documentation and adheres to ITIL practices." ][ "1 year of Tecnical/ IT Support, Helpdesk or desktop support\r\n. Iphone/ Mac support, Active Direcory or Windows 11 experience is a plus" ]
search terms: Help Desk Analyst+Technical Support
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