TITLE: Director, Business Intelligence (Multiple Openings)
LOCATION: Charlotte, NC
JOB SUMMARY: Develop and maintain the business intelligence (BI) portfolio and roadmap in coordination with key business owners and executives. Responsible for the successful implementation of BI technologies, systems, tools, architecture, processes, and business-driven information delivery strategies to expose overall customer experience with Charter’s various business processes across the organization. Ensure business needs and goals are realized through discovery, analysis, and reporting on Charter’s information assets and for management of portfolio of highvalue, business-critical information delivery. Oversee complete delivery team including analysts and ETL/report developers dedicated efficient and effective organization and delivery of high-quality BI products aligned with business needs. Manage associated budgets and processes within BI function. Complete monthly executive summaries of BI accomplishments, trends, and identify opportunities for data-driven applications to improve customer experience and business efficiency through automation and machine learning. Oversee data management and data governance within Charter developments teams and maintenance of BI best practices. Lead high-performing development and vertical leader team on recruiting, training, coaching and developing effective leaders and staff positioned on the bleeding edge of technologies, future performance, business trends, and best practices supporting customer journey.

EDUCATION/
REQUIREMENTS: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Electrical Engineering or a related field. 10 years of experience leveraging Business Intelligence, Data Analytics, and Spatial Analytics to help identify, develop, and create new strategic business opportunities. 10 years of experience utilizing MicroStrategy Developer, MicroStrategy Architect, and MicroStrategy Workstation to analyze large amount of data. 8 years of experience leading and managing a team of at least three members within a business operations environment. 5 years of experience leading and delivering complex BI technology engagements with team members in various locations. 5 years of experience developing queries to build and analyze data sets using AWS Redshift Platform. 4 years of experience utilizing ESRI Geo-Spatial Analytics platform to perform functions including geospatial layers, creating spatial mapping applications, or performing spatial intersect analysis.

Hybrid arrangement is available.

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#LI-ML6
BBL715 2026-73032 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Develop and maintain the business intelligence (BI) portfolio and roadmap in coordination with key business owners and executives. Responsible for the successful implementation of BI technologies, systems, tools, architecture, processes, and business-driven information delivery strategies to expose overall customer experience with Charter’s various business processes across the organization. Ensure business needs and goals are realized through discovery, analysis, and reporting on Charter’s information assets and for management of portfolio of highvalue, business-critical information delivery. Oversee complete delivery team including analysts and ETL/report developers dedicated efficient and effective organization and delivery of high-quality BI products aligned with business needs. Manage associated budgets and processes within BI function. Complete monthly executive summaries of BI accomplishments, trends, and identify opportunities for data-driven applications to improve customer experience and business efficiency through automation and machine learning. Oversee data management and data governance within Charter developments teams and maintenance of BI best practices. Lead high-performing development and vertical leader team on recruiting, training, coaching and developing effective leaders and staff positioned on the bleeding edge of technologies, future performance, business trends, and best practices supporting customer journey. EDUCATION/ REQUIREMENTS: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Electrical Engineering or a related field. 10 years of experience leveraging Business Intelligence, Data Analytics, and Spatial Analytics to help identify, develop, and create new strategic business opportunities. 10 years of experience utilizing MicroStrategy Developer, MicroStrategy Architect, and MicroStrategy Workstation to analyze large amount of data. 8 years of experience leading and managing a team of at least three members within a business operations environment. 5 years of experience leading and delivering complex BI technology engagements with team members in various locations. 5 years of experience developing queries to build and analyze data sets using AWS Redshift Platform. 4 years of experience utilizing ESRI Geo-Spatial Analytics platform to perform functions including geospatial layers, creating spatial mapping applications, or performing spatial intersect analysis. Hybrid arrangement is available.#LI-ML 6 BBL 715 2026-73032 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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